More businesses going live in our Swipii app! Your questions answered 💪

We’re working hard to make sure the transition to the Swipii app is as easy and frictionless as possible. Nevertheless, we know there are loads of questions that you may need to be answered!

Here are some of the top questions we have been getting and hopefully some answers for all of our Swipii users. Remember, we’re always on hand to make sure you get the help you need to keep on earning points and redeeming rewards.

Can I still use my Swipii card?

For now, there will be businesses where you might be able to use your card. However, we are phasing out all of the iPad/keyfob services across the rest of 2019. One by one, businesses will be moving over to the app, so the card will eventually be obsolete. We’ll keep you up to date with your favourite shops moving over via email, and you can always ask in store to find out what’s going on!

 

What will happen to the points you’ve accumulated?

You don’t need to worry about losing any points when you move over to the new app. If you have points accumulated at a certain shop, these will be migrated over as an equivalent within the new system once that business is live on the app. The new points system is slightly different, and some of the rewards are too, but we’re working hard to make sure the points you have are matched within the new app so that you can claim your rewards. To make sure we can match points to person and get it right, make sure you log into the new app using the same account details (your email address) that you used for the card. If you’ve forgotten your password, just use the “Forgot My Password” tool and we can get that reset for you!

 

 

When will you be able to see your points on the app?

If the business isn’t quite ready to go live on the app, you won’t be able to see your points for that establishment yet. We’ll give you a shout when the business is ready to go and your points are available. When you first download the app, it might seem like all your points have been wiped. This might just be because your favourite businesses haven’t been uploaded yet.

 

How do you know if your favourite takeaway or shop is on the Swipii app?

If you have been an active user in the shop, you’ll be notified when your favourite places go live in the Swipii app by email. Otherwise, you can search for places via the Explore section on the app, or just head in and find out! We’ll be providing businesses with some stickers and signage to make it easier for you guys to look out for the Swipii sign.

 

 

Are the loyalty rewards changing?

This will vary from business to business. Many different restaurants, coffee shops or takeaways wanted to provide fresh new rewards to go with the new app. Some have kept the same rewards for you guys to work up to. Our app will make it easier to look through the businesses we have involved and let you choose what you fancy!

 

Does Swipii have access to your bank account?

Our Swipii app uses bank-level financial security, so is as safe as it could possibly be. We can’t access your bank account, we don’t store your card details, and we’ll never charge the card or make any changes. The advanced technology will only highlight when you make a purchase in one of our many businesses. Then, the points will automatically be credited to your Swipii account.

Find out more…

 

 

Can I link my American Express card to the app?

Not yet, but we’re working on it. At the moment, you can link almost any debit or credit card, but we’re still working on making the app a universal option for everyone. If you’re unsure about the linking process, we are happy to answer any and all questions you might have.

 

Can I download the new Swipii app on my smartphone or tablet?

The new Swipii app will work with smartphones on iOS 8.0 or later, and androids on 5.0 or later. You can see the full list of compatible devices, and download the app easily using this link!

 

Do you have any other questions?

The Swipii team is on hand to make sure you can have all of the answers. We realise the process might seem confusing, but we think the new app is going to work brilliantly for you! Get in touch with us if you want to find out more about your points, privacy or using the app.

Chat with us!

 

This is a Swipii app download button.